Pickup Center and Branch

Terms and conditions

1.

If the length or width of the ordered product is greater than 1.2 meters (3.937 feet or 47.244 inches) on either side, Only picking up the goods from Yau Tong and delivery service can be selected. 

2.

Headquarters pickup

a) Customer who chooses to pick up at Yau Tong Headquarters should arrive on the pickup date and time specified on the invoice, and presents a copy of the invoice to our staff for verification.

b) For pick-up by our Customer’s authorized person, our Company will not be responsible for the risks of any losses involved.

c) For Customer who chooses to pick up on their own, they should arrive at the specific branch within 14 days of the delivery date noted on the invoice. After that period, our Company will not be responsible for keeping any product(s) and shall reserve the rights of handling these product(s) without any notice and compensation.

d) Customer should check and confirm the product(s) before leaving the branch.

3.

SF Pickup Point

a) The parcel pick-up notification function on the SF Express Hong Kong (SFHK) app will be notified of the shipping status of your product and reminded that it is ready for pickup. If the provided telephone number is incorrect or the SF Express Hong Kong (SFHK) app has not been installed and logged in (such as for a residential or office phone), it will impact the shipping timeline and item collection.

b) Customers need to pick up the goods within 2 days after the goods arrive at SF Pickup Point.(including the arrival date)

c) After the end of the free storage period, customers are required to pay $10 per day storage fee in cash when picking up the goods at SF Pickup Point (Storage limit of 12 days).

d) Within the same order, products in different categories will be packed in separate cargoes. The service charge for each single piece of cargo is $10/piece, calculated on a daily basis.

e) If the product(s) is overdue and not yet picked up, SF Pickup Point have the right to refuse the customer to pick up the product(s), and reserves the right to destroy the product(s) without a notice.

f) Cancellation of order, refund or complement in any form will not be made for overdue products.

g) For pick-up by our Customers’ authorized person, our Company will not be responsible for the risks of any losses involved.

h) In case of change of pickup time based on arrangements of each pickup center and special situation, the above terms shall be applied.

4.

In any case of dispute, the decision of Bannershop shall be final.