Terms and Conditions

General Terms & Conditions

  1. Customers are required to comply with all the terms and conditions specified by Bannershop.
  2. Customers should read through and understand all terms and conditions printed at the back of our quotation before they confirm their orders. All terms and conditions can also be found on our company website www.bannershop.com.hk
  3. Please visit our website for our business opening hours.
  4. If the artwork provided by customers contains any contents which are harassing, abusive, unlawful, libelous, or not complying with laws of relevant jurisdiction including laws in respect of copyright & forgery, our company reserves the rights to reject and shall not be liable or responsible for those contents involved.
  5. Order will be counted as same day order if proper artwork and full payment record/receipt can be submitted by ordering cut-off time. Otherwise, the order will be re-processed and the delivery date will be re-scheduled. Please note that the date of delivery displayed on orders (including online orders) is just an estimate. The date of delivery printed on invoice shall be final.

    Ordering Cut-off Time (please refer to the website for the latest update)

    Monday to Friday

    5pm (Standard Charge) / 5-6:30pm (Express Service Charge)


    5pm (Standard Charge) / 5-5:30pm (Express Service Charge)

    Sunday and Statutory Holiday


    Public holiday

    Please refer to our website update

  6. Upon order confirmation, NO change or cancellation of order will be accepted.
  7. When the typhoon signal or rainstorm warning is in force, delivery may be suspended or cancelled without prior notice. All lead time or delivery date of orders shall be postponed to the first working day after the warning signal is cancelled.
  8. Bannershop shall not be liable for any consequential, incidental lost profits, costs or damages arising directly or indirectly form the use of our product(s) and services under whatsoever statements, terms and conditions.
  9. Bannershop reserves the right to amend the terms and conditions regarding the company policies under certain circumstances when necessary with public notice on the company website. In case of any dispute under any circumstances, our company reserves the right of final decision.
  10. If there is any inconsistency or ambiguity between the English version and the Chinese version, the Chinese version shall prevail.


B.     Charging Terms & Conditions

  1. Customers are required to comply with all the charging terms and conditions specified by Bannershop.
  2. All orders will only be processed upon full payment is received, unless otherwise specified.
  3. Bannershop offers a wide choice of payment methods. For details, please contact our Customer Service Representative or refer to our website www.bannershop.com.hk
  4. Any amount with decimals (per item/order) will be automatically rounded up to the nearest integer (i.e. value less than $1 will be charged as $1)
  5. The minimum charge for any individual item in a single order is HK$6 (except particular products). The minimum charge for any single order is HK$50.
  6. Under any circumstances, if Customers have to cancel their orders submitted online, our Company shall charge a handling fee of either 20% of the order's total amount or HK$50 (whichever is higher).
  7. Under any circumstances, any amount outstanding on the Customer Account shall be valid for 6 months only. Any balance of unused amount will be forfeited thereafter.
  8. Express Service Charge:

    Due Date

    Express Service

    Express Service Charge

    1 Day

    Not Available

    Not Available

    2 Days

    1 Day in Advance

    50% of the order's total amount or not less than HK$100 (whichever is higher)

    3 Days

    1 Day in Advance

    50% of the order's total amount or not less than HK$100 (whichever is higher)

    3 Days

    2 Days in Advance

    80% of the order's total amount or not less than HK$100 (whichever is higher)


    To be further discussed

    To be further discussed

  9. For payment by cheque, please make cheque payable to "BANNERSHOP HONG KONG LIMITED". Please note that orders will be processed only after the cheque is cleared. Post-dated cheque will not be accepted.


C.     Artwork Specification Terms & Conditions

  1. Customers should provide proper and valid artwork files adhered to our online artwork specification guidelines. Otherwise, our Company reserves the rights to reject the files, or charge a fee for any file conversion/amendment.
  2. The artwork files provided by Customers will be used for digital printing only. Bannershop will not be responsible for the storage of artwork files. Once the order is processed, Bannershop reserves the right to delete the artwork files at any time.
  3. Artwork Specification:


File Format and Application

  • Flattened Adobe Photoshop (CS6) or Adobe PDF (formatted files of Adobe Illustrator CS6 or previous versions)
  • JPG or PDF (For PDF files, only single-page formatted files of Adobe Illustrator CS6 or previous version are accepted. There will be a surcharge for multiple- page PDF files.)


Colour Specification

  • All artwork must set to CMYK mode. RGB and Pantone colour will not be accepted.
  • In case the artwork is not set in appropriate colour mode, our company will convert it to CMYK mode without prior notice (and a surcharge will be incurred). Customers shall be liable for any risks or losses arising from any colour deviation.


File proportion

  • Artwork should be created in actual size. (1:1 scale)..
  • Scaled artwork must fulfill the finish proportion of the ordered product(s).


Image Resolution

  • Actual-size image resolution no less than 150 dpi (Customers shall understand that inadequate resolution would affect the clarity of image).


Text Format

  • All texts must be outlined.


Polygon die-cut

  • Only Adobe Illustrator (AI) with individual die-cut layer is acceptable.
  • Please allow a minimum of 5mm bleeding with die-cut line.
  • Simple shapes are preferred for die-cutting.



  • CMYK colouring should NOT be under 15% (for effective and impactful display).
  • Because of printing limitation, pastel colour and spot colour (e.g. Pantone, gold,silver, fluorescent colour, etc.) cannot stimulate or reproduce well.
  • Please set the following CMYK value for black area for solid black effect. C:30%, M:30%, Y:30%, K:100%.


Bleeding Area

  • All productions of digital printing are processed with computerized die-cut machines, which may cause an error of 2mm to 5mm to the finish size. For perfect die-cutting, please provide Adobe Illustrator (AI) artwork file with proper bleeding and die-cut line.


File Capacity (per file uploaded)

  • By email: maximum size is 10MB per file.
  • Via online ordering system: maximum size is 200MB per file.
  • By Dropbox: maximum size is 250MB per file.
  • Any file of larger size should be compressed to proper capacity. Customers shall be liable for any issues arising from file compression (e.g. any damage or loss of image in case of lossy file compression).


D.     Artwork Design Service Terms and Conditions

  1. Bannershop can provide general artwork design service. Customers are welcomed to provide any graphics, texts or company logos to be applied. Our dedicated Customer Service Representative will follow up for further details and service quotation.
  2. The design service quotation includes one design proposal and two rounds of minor amendments. Upon order confirmation and payment, Bannershop would prepare the artwork file and provide an artwork preview for final confirmation. If Customers wish to request another design proposal, another quotation will be required.
  3. Any additional requests, modifications or amendments of design NOT included in the quotation may incur a surcharge.
  4. Unless specified in the design service quotation, Bannershop will not provide any image or type with copyrights.
  5. All amendments of design should be confirmed via emails; verbal confirmations of amendments are not accepted.
  6. All design fees are not refundable no matter Customers adopt our design proposal or not in the end.
  7. Bannershop owns the copyrights for all design artwork provided. If Customers would like to buy-out the copyrights of artwork in AI / EPS / PSD / PDF / JPG file, please make relevant requests at the time of ordering and must be quoted separately. Otherwise the artwork will be deleted after production.

E.     Delivery / Pick-up Terms and Conditions

  1. Delivery services are charged based on Bannershop's charging model, which takes into account the area zone to deliver, delivery time period, size of packaged product, quantity of product and transport arrangement (e.g. access through staircases, moving between lifts, etc.)
  2. If the length or width of the ordered product is greater than 1.2 meters ( 3.937 feet or 47.244 inches) on either side, Only picking up the goods from Yau Tong Headquarter and delivery service can be selected.
  3. Delivery services are available for areas in Hong Kong SAR only, quotation shall be requested for destinations including outlying islands and remote areas.
  4. Standard operating hours of delivery service are from Monday to Saturday (public holidays not included), from 10:00am to 6:00pm. Service availability may vary across different area zones.
  5. Customers may specify their preferred delivery time while placing order, extra cost will be charged for this service.
  6. Delivery service charge will be counted on order basis with limitation to one address only. No further combination or modification of order will be accepted after confirming the order.
  7. Delivery cost varies based on location and product quantity, calculation by system shall prevail.
  8. Any additional fees for parking, gates or registration will not be covered and are chargeable to the customers.
  9. If the spending reaches the specified amount (per order basis), customer can enjoy the Free Delivery service in designated areas. Please refer to our website for the latest information. Does not apply to the following situations:
    • The length of the finished product is equal to or exceeds 244cm(8 feets).
    • Delivery time period was specified by customer
    • Urgent orders
  10. In case no one answers the door at the confirmed delivery date and time, customers will need to contact our Company for another delivery arrangement and be charged accordingly.
  11. Any requirement in regards to change of order (ie. address, delivery time and date, or product quantity etc.) must inform Bannershop 1 working day in advance before dispatch of order and are subject to availability. For any amendment, customer will need to pay for amendment fee, yet if there is any price difference. Bannershop will charge an administrative fee no less than $50 per transaction for making any changes. Quotation shall be requested for extra delivery cost.
  12. In case the delivery arrangement is cancelled after confirmation, delivery cost will not be refunded.
  13. Customers are responsible for providing clear and accurate details of the address to deliver and conditions of environment at the time of order confirmation. Below are some special circumstances (including but not limited to) in which further quotation will be required.

    1. When the requested time of delivery is NOT within our standard operating hours of delivery service
    2. When parking/unloading is not allowed on the street of address to deliver, or the parking/unloading place is 50 meters away from the address to deliver, which requires extra handling of product(s)
    3. When the address to deliver are located in remote areas which cannot be directly accessed by public transportations
    4. When the order cannot be delivered to door by lifts, which requires access through staircases and extra handling of product(s)
    5. Warehouse of container terminals: all additional fees for the gate or registration
    6. Booth at the exhibition venue
  14. When the typhoon signal or rainstorm warning is in force, scheduled delivery of that day and the following day may be suspended or cancelled. Our Company will contact customers for re-scheduling of delivery service.
  15. Headquarter pickup.

    1. Customer who chooses to pick up at Yau Tong Headquarter should arrive on the pickup date and time specified on the invoice, and presents a copy of the invoice to our staff for verification.
    2. For pick-up by our Customer's authorized person, our Company will not be responsible for the risks of any losses involved.
    3. For Customer who chooses to pick up on their own, they should arrive at Yau Tong Headquarter within 14 days of the delivery date noted on the invoice. After that period, our Company will not be responsible for keeping any product(s) and shall reserve the rights of handling these product(s) without any notice and compensation.
    4. Customer should check and confirm the product(s) before leaving Yau Tong Headquarter.
  16. SF Business Station.

    1. Relevant SMS shall be presented for picking up the product(s). If the provided phone number is incorrect or incapable of receiving a SMS (such as residential or office phone, etc.), the delivery date of the product(s) will be affected.
    2. Customers need to pick up the goods within 2 days after the goods arrive at SF Business Station.
    3. After the end of the free storage period, customers are required to pay $10 per day storage fee in cash when picking up the goods at SF Business Station((including the arrival date)).
    4. Within the same order, products in different categories will be packed in separate cargoes. The service charge for each single piece of cargo is $10/piece, calculated on a daily basis.
    5. If the product(s) is overdue and not yet picked up, SF Business Station have the right to refuse the customer to pick up the product(s), and reserves the right to destroy the product(s) without a notice.
    6. Cancellation of order, refund or complement in any form will not be made for overdue products.
    7. For pick-up by our Customers' authorized person, our Company will not be responsible for the risks of any losses involved.
    8. In case of change of pickup time based on arrangements of each pickup center and special situation, the above terms shall be applied.


F.       Installation Service Terms and Conditions

  1. Standard operating hours of installation service are from 9:00am to 6:00pm (public holidays not included). If customer requests installation service under any of the following circumstances, a surcharge will be incurred:

    1. When the requested time of service is NOT within our standard operating hours of installation service (i.e. from 6:00pm to 9:00am)
    2. At a specific time period
    3. When the installation venue is located at remote areas, or require access through staircases or moving between lifts
    4. Sudden change of time arrangement (on the date of installation)
    5. During public holidays
  2. We strongly recommend that customers should first consider using our Company's on-site measurement service (paid service) prior to commencing any installation/mounting work, in order to avoid or minimize any possible measurement errors at the on-site environment. Otherwise, our Company will proceed to production based on the dimensions provided by our customers, and customers are liable for any delays, consequences or responsibility resulting from any measurement errors at the on-site environment.
  3. Customer confirms that he/she has already obtained all the necessary consents and permits for the installation work. Customer agrees to fully indemnify and hold our Company harmless from and against any and all claims, suits, expenses and losses suffered or incurred by our Company arising out of the installation work.
  4. Customer has to ensure that the surface for mounting (e.g. car body, wall panels) are clean, safe and fit for conducting the work. Otherwise, customers are liable for any additional charges, delays, consequences or responsibility resulted.
  5. All leasing services (both indoor and outdoor) will require customers' full pre-payment of the total amount/deposit according to the quotation. When customers returned the leased items, our staff will inspect the items on-spot to decide whether to raise any claims for damages and to charge from the amount pre-paid. If no claims are necessary, full payment/deposit will be made payable via cheque to customers within 4 weeks from date of return.
  6. Upon completion of mounting/installation work, customer shall inspect the outcome immediately on site and sign off the work note for confirmation.
  7. All mounting/installation works are eligible for a guarantee period of 14 days, which applies as soon as the installation work completed, yet any issues arising from accidents, abuse, intentional damages or natural disasters and etc., will not be applicable. In case of unauthorized reassemble, modification, alteration, removal or destruction of any work completed, the guarantee period will automatically be void.

G.    Return / Refund / Maintenance Service Terms and Conditions

  1. Customers shall inspect the product immediately upon delivery. Please keep the original product and receipt for any return/refund/maintenance services. Customers shall within 7 days from date of delivery (date of delivery inclusive) give notice to our Company of any matters related to the product. Late notice will not be accepted.
  2. Colour deviation is possible to occur on any products of digital printing. Bannershop reserves the right to reject requests of return due to colour deviation. As with different factors in the printing process, e.g. the hardware (of printing machines), materials, time, weather, humidity and etc., which may affect the quality and colour of digital printing to different extents, it is normal for 5% to 15% of colour deviation to occur on the products. Customers shall not judge the colour by previews on-screen, printed manuscript at different times, samples/colour proofs from other companies. Colour standard of all printed materials shall refer to our Company's standard of colour management. 
  3. Bannershop have the right to request our customers send us photos or return the suspected defective product(s) for our inspection and verification. All returned products must be in good conditions, or they will not be accepted.
  4. Bannershop will inspect and verify each request of reprint/refund, while reserves the right of final decision for any cases of reprint or refund (partial/full).
  5. All reprints will be processed according to the details specified on the original purchase order, e.g. the artwork, materials, good size, delivery methods and etc.
  6. In case of partial or full refund, the amount will be credited into the Customer's original account for future purchase within 6 months only. Any balance of unused amount will be forfeited thereafter.
  7. Bannershop can provide hardware maintenance service for certain products (NOT including the digital print). Hardware maintenance service only applies to wear and tear under normal usage; other conditions (e.g. intentional damages, misuse, natural disasters, etc.) will NOT be applicable. Customers are required to present a valid invoice and return the products to Yau Tong Headquarter for repair. Our Customer Service Representative will notify our Customers of the result and arrange pick-up of the products at Yau Tong Headquarter.
  8. RE-AFFIRMATION: Bannershop assumes no liability for any consequential, incidental lost profits, costs or damages arising directly or indirectly form the use of our products and services under whatsoever statements, terms and conditions.

H.    Privacy Policy

Bannershop Hong Kong Limited places high importance on users' privacy, the following privacy policy describes how our company collects, handles, store, shares and protect personal data. Our company may update or change this policy and these changes will be posted in our websites.  

Applicability of this policy

  1. This policy covers how our company treats personal data collected, including data related to the use of our web-site and company services. Personal data isdefined as personally identifiable information such as your name, address, e-mail address or phone number, and information which are not publicly available.
  2. This policy has no legal force on companies which are not own or affiliated by our company, and is not applicable to any person who are not hired or managed by our company.    

Collection and usage of Personal data

  1. Your personal data will be collected during registration of an account in our company, use of our products or services, browsing the website of our company or our business partners.
  2. During registration, our company would ask for your name, email address, birth date, surname, position and profession etc. In using some of our products or services, our company would ask for other personal information such as telephone number, address, ID number and information related to your assets to identify you. 
  3. Our company will receive and record server data automatically from your browser, including information and browsing record from internet protocol address (IP) and our company cookies.
  4. Our company will use information for the following general purpose: to provide you with products and services, to improve our service, for contact purpose, for research and reports purpose. 

Your Privacy Rights

  1. In accordance with the terms of the Personal Data (Privacy) Ordinance (“the Ordinance”) and subject to exemptions specified in the Ordinance, any customer:
    1. has the right to check whether our company holds personal data about him or her and has a right to receive copies of such data;
    2. has the right to require our company to correct any personal data relating to him or her which is inaccurate;
    3. has the right to ascertain our company policies and practices in relation to personal data and to be informed of the kind of personal data held by our company.
  2. In accordance with the terms of the Ordinance, our company has the right to charge a reasonable fee for processing a data access request.
  3. Requests for access to personal data, correction of personal data, information relating to the kind of data held and to stop receiving or re-start receiving direct marketing, please identify yourself with your name, contact number, e-mail and registered account detail and e-mail to our company.

E-mail Address: [email protected]

Disclosure and Sharing of Personal Data
Our company would not rent, sell or disclose your personal data with other people or non-affiliated companies unless our company get your permission, or provide you with your requested products and services or in the following circumstances:

  1. The personal data might be shared to some cooperation partners which have good faith or have signed confidential agreement with our company. Those companies might use your personal data to inform you the product and service about our company or our partners. However, these companies have no independent rights to share your personal data.
  2. Our company respond to subpoenas, court cries or legal procedures or in response to formulate or exercising our legal rights, or defend the claims
  3. Our company thinks it is necessary to share relevant information to help investigate, prevent or take action on illegal activities, suspected fraud, or events involving or threaten to personal safety, and to prevent breaking terms of use of BannerSHOP or illegal behavior. In receiving relevant aspects, the demand is according to the personal information (privacy) ordinance under article 58. 
  4. If our company were acquired or merged by other companies, our company will hand over your relevant information. In this case, our company will inform you before the handover, and will be constrained by another piece of privacy policy.
  5. Our company sends out targeted advertisements according to the personal data. Advertisers (including advertising agencies) may assume all, who have interaction with the advertisement, watch or click the target advertisements meet the definition of target customers.
  6. Our company would not provide any users' personal data to advertisers if you interact in or watch the target advertisement. However, by watching or interacting in the advertisement, advertisers may assume you meet the definition of target customers.
  7. Our company's advertisers included financial service providers (such as banks, insurance agents, stock brokers and Mortgage lenders) and non-financial companies (such as shops, airline and software companies)  
  8. According to the setting, our company will display your personal data in your online account. Meanwhile, our company may also display your account ID or username in some occasions (such as forum or lucky draws) 

Transfer of Personal Data

  1. Our company may store, process and / or transfer the personal data to regions or countries out of Hong Kong. Data may be transferred to member companies or business partners of our company that selected carefully for data management and business purposes, especially for outsourcing institutions to handle the data.  
  2. By browsing our company website or using the services, our company assume that you agree with our company to transfer your data to regions or countries out of Hong Kong.


  1. Our company would access to your PC to set and get our company cookies.
  2. Our company would allow advertising agencies that launch advertisements in our website to access to your PC to set and get cookies. Privacy policy would be referred to those companies' own privacy protection policy to use the cookies.
  3. When our company is undertaking jobs that related to our products or services, our company would use web beacons to extract and use the cookies.

Rights of modify and delete individual account data and preferences setting

  1. User can update his / her account data anytime, including preferences setting.
  2. Our company reserves the rights to send you information such as service notifications, administration notice or company newsletter, user do not have right to reject such information.
  3. User can delete his / her account in our company web-site. Please click here to read the details about records that may be retained in the account

Security of Personal Data
Our company thinks there are a reasonably needs to contact you, to offer you products or services or our company employees have reasonable needs at work to access your personal data. Our company has a set of substantial, electronic procedural security measures to protect your personal data.