I.
4 Steps for Online Shopping
| Step 1: Shopping Cart | Step 2: Delivery Arrangement | Step 3: Upload Artwork | Step 4: Payment |
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Registration/Login account:
Cut-off Time:
*Completed the order before the cut-off time of the day for all the ordering procedures (including confirmed the order and artwork as well as payment settled). |
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BANNERSHOP’ Custom Design service is available now.  CLICK HEREto know more「Custom Design service」。 |
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II. “Next Day Delivery”
 Cut Off Time |
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Completed the order before the following cut-off time*, you can enjoy the “Next Day Delivery”^ service
^ Only indicated with  icon of products All the ordering procedures (including confirmed the order, artwork and payment) must be completed before the cut-off time of the day. |
III. Delivery Arrangement
1.“FREE Delivery to HK”
- If the customer's spending reaches the specified amount (per order basis), you can enjoy the“FREE Delivery to HK” service in the specified time period and in the designated area. It does not apply to the following situations. Please refer to our website for the latest information.
- The length of the finished product is equal to or exceeds 245 cm or 8 feet, charged as Special Delivery.
- Select delivery for the specified time period
- Urgent orders
- In case no one answers the door at the specific and confirmed delivery date and time, Customers will need to contact our Company for another delivery arrangement and be charged accordingly.
- CLICK HEREto know more about“FREE Delivery to HK”."
2. Delivery Arrangement
i. Delivery Service
- Delivery services are available for areas in Hong Kong SAR only. Delivery services are charged based on BANNERSHOP’s charging model, which takes into account the area zone to deliver, delivery time period, size of goods, quantity of goods and transport arrangement (e.g. access through staircases, moving between lifts, etc.)
- Standard operating hours of delivery service are from Monday to Saturday (public holidays not included), from 10:00am to 6:00pm. Service availability may vary across different area zones.
ii. Size Calculation
- The product will be charged as Standard Delivery if the length of its finish size is less than 245cm or 8ft; otherwise it will be charged as Special Delivery. Our Company’s ordering system will automatically specify the charge accordingly.
iii. Additional Charges
- Any additional fees for parking, gates or registration will not be covered and are chargeable to the Customers.
- In case no one answers the door at the specific and confirmed delivery date and time, Customers will need to contact our Company for another delivery arrangement and be charged accordingly.
- If Customers wish to change the details of delivery (e.g. the quantity of goods, address to deliver, delivery date or time), they will need to make the request at least 1 working day in advance of the delivery, which may incur an administrative fee (HK$50 per order), a delivery surcharge and possible delay.
- CLICK HERE to check the relevant delivery charges.
iv. Special Circumstances
- Customers are responsible for providing clear and accurate details of the address to deliver and conditions of environment at the time of order confirmation. Below are some special circumstances (including but not limited to) in which further quotation will be required.
- When the requested time of delivery is NOT within our standard operating hours of delivery service
- When parking/unloading is not allowed on the street of address to deliver, or the parking/unloading place is 50 meters away from the address to deliver, which requires extra handling of product(s)
- When the address to deliver are located in remote areas which cannot be directly accessed by public transportations
- When the order cannot be delivered to door by lifts, which requires access through staircases and extra handling of product(s)
- Warehouse of container terminals: all additional fees for the gate or registration
- Booth at the exhibition venue
- When the typhoon signal or rainstorm warning is in force, scheduled delivery of that day and the following day may be suspended or cancelled. Our Company will contact customers for re-scheduling of delivery service.
3. Pick-Up Service
- Branch pickup
Customer who chooses to pick up at branch should arrive on the pickup date and time specified on the invoice, and presents a copy of the invoice to our staff for verification. - 3rd party pickup center
Relevant SMS shall be presented for picking up the product(s). If the provided phone number is incorrect or incapable of receiving a SMS (such as residential or office phone, etc.), the delivery date of the product(s) will be affected. - CLICK HERE to know more information of the branches.
IV.
Urgent Order // Express Service Charge
V. Production Lead Time
| Applicable Products & Services | Production Lead Time |
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| Indicated withicon of products
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| Other products (2-5 working days) | Please refer to the Standard Production Time of each product page in our website |
| Other (e.g., subject to the production capacity, installation service, special packaging, & finishing etc.) | To be further discussed |
VI.
Purchasing Policy / FAQ
1. Order Platform
| Online | Customer Service Representative |
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https://www.bannershop.com.hk/ Easy one-time registration to enjoy unique privileges:
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Tel：(852) 2988 8080 Email：[email protected] |
2. Cut-off Time
- Mon – Fri: 17:00
- Sat: 16:00
- Sun & Statutory Holiday: Day Off
- Public holiday: Please refer to our website update
The following conditions will lead to an additional working day placed to the order:
- Order made after the order cut-off time of the day (Extra 1 more working day to the order)
- The order has been completed before the order cut-off time but there is an issue with the artwork received. (For further details, please refer to the artwork specifications).
- The order has been completed before the order cut-off time but there is an issue with the payment. (Payment needs to be verified the day before cut-off time)
3.
Artwork Specification Guideline
| CLICK HERE to check the Guideline of Artwork Specifications. | ||
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| Online Shopping | Specialist Representative | |
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Any file of larger size should be compressed to proper capacity. Customers shall be liable for any issues arising from file compression (e.g. any damage or loss of image in case of lossy file compression).
4.
Design Service & Other Added Value Service & Charges
| Design Service & Other Added Value Service | Charges |
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| General modification and value-added services | Refer to Price list |
| Basic Design Package | $149 |
| Custom Design Package (Telephone、Website、1to1 Design Service) | To be further discussed |
5. Payment Methods
- For all orders Online / Specialist / Retail channels, you can settle the payment by VISA, Master. If paid in Cash, it is only available in retail stores.
- Other payment methods: ATM, Bank Transfer, Cheque, Cash, FPS, Online PPS, P-card. (Only applicable for Specified Hong Kong Government Officials or Educational Institutions.
CLICK HEREfor the Detail payment methods and relate information 6. Pick-Up & Delivery Service
- FREE Delivery to HK: CLICK HERE to know more about“FREE Delivery to HK”.
- Pick-up in Branches: Please arrive at the specific branch (during opening hours) at the specific pick up date and time specified on the invoice, and present a copy of the invoice to our Staff for our verification.CLICK HERE to check the Branches address
- Delivery Service：Delivery services are available for areas in Hong Kong SAR only. An additional working day is required for delivery service. Standard operating hours of delivery service are from Monday to Saturday (public holidays not included), from 10:00am to 6:00pm.
>>For more details, please refer to the above of “III. Delivery Arrangement”.
